so i thank them for being more responsive. My keyboard has now, I think, been repaired, after 2 attempts. I had some problems with my Keylab 49 and had a fairly bad experience when speaking to the people at Arturia. I have decided to update my review of Arturia, after having dealt with them some more since my last more irritated review. I have WASTED MY MONEY on something that doesn't even work. You guys diminished that process and for some reason have done nothing to foster it. I work hard to purchase Software to pursue my creative abilities.

REGARDLESS this company needs to take people more serious and then maybe people like me wouldn't have to get so frustrated. They could Identify what was wrong and not make me feel like it was my issue. It was in the middle of the night I sent my email, to my amazement A RESPONSE! with a swift addressing and fixing of the issue. A few days later I had another technical issue with a separate company. I wish I could leave the star rating blank, you guys are con artist. I wasted money and saw no help for which their software lacks. I had told them I would write this review and no one took it serious. Not only did the first response not address any of the issues I was having, I sent every bit of material to address my problem with their software as it was not working on my device, I was again responded to after pleading for technical support days late, BY ANOTHER PERSON! This time they saw that I had physical evidence their software was not working as a standalone or a plug in.

Response to technical difficulties (which was on their end) was days of a wait time.

Bad service, poor software center, response time horrific, waste of money.

Analog 4 arturia